Frequently Asked Questions

FAQs

If you have any further questions, please email us at treatsbymarisol@yahoo.com!

-How do I store Treats by Marisol's treats?

Treats can be stored at room temperature if consumed within one week, for longer shelf life, you can store treats in  the freezer using a resealable bag for up to 3 months. Perishables, such as cakes and pupcakes must be consumed within 2 days of purchase. 

-Can humans have your treats?

This is a million dollar question, YES, ABSOLUTELY! Humans can enjoy these treats too. Our treats are made only using all-natural, organic, human-grade ingredients. We wouldn't feed your pup something we wouldn't eat! 

-What ingredients go into your treats?

You can find all the ingredients that go into each treat in their description box in the "SHOP" section. We use all-natural, organic, human-grade ingredients. If your pup has any allergies to any products you can email us at treatsbymarisol.com and we can try our best to accommodate your pups needs. 

Be advised that all Treats by Marisol's treats are homemade and may have came into contact with peanut products. 

-How do we serve our pup your treats?

Good question! Our treats are intended to be served as a treat in moderation. Treats are not advised to be served whole, we recommend breaking up the treats in smaller pieces as it may cause chocking or gastrointestinal blockage. 

Refunds/Returns

Unfortunately, Treats by Marisol does NOT accept returns or exchanges. Treats by Marisol DOES NOT offer refunds, ONLY STORE CREDIT. If you are unsatisfied with your order, Treats by Marisol will gladly work with you on finding a solution.

Can I edit/cancel my order?

Unfortunately, you cannot edit or cancel an order once placed. Treats by Marisol WILL ALLOW you to make edits on custom cake inquiries, to do so, please email us at treatsbymarisol@yahoo.com within 24 hours to make edits. Keep in mind, Treats by Marisol is a small business, and everything is made fresh to order. 

When will my order be shipped?

Treats by Marisol is a small business and all the treats are made to order to ensure freshness and the best quality. Please allow 3-5 days for your treats to ship. I will ensure your treats arrive fresh and on time to your home. 

Cakes

How long will my cake last?

Amazing question! Cakes need to be stored in a cold temperature. Cakes stored in the fridge will last up to 1 month and cakes stored in the freezer will last up to 4 months. You must be advised there may be discoloration of cakes and frosting may crack after being put in the fridge.

Why do I need to make a deposit for a custom cake order?

I totally get this question. Custom cake orders take time and a lot of thought. I need to ensure that you will be picking up the custom cake according to the time/date you agreed upon. Unfortunately, I've had to implement this after many custom cake orders were not being picked up. This deposit is a security for me as a small business owner.

What if I need to cancel my cake order or changed my mind?

Treats by Marisol DOES NOT offer refunds back on custom cake orders. Treats by Marisol is happy to offer you PARTIAL STORE CREDIT. The cakes take time and ingredients, so therefore I ask for everyone to be respectful of this.

Photograph Credits: Studio Megan Ashley has been amazing enough to shoot all the content for my page. Go check her out on Instagram @studiomeganashley